Success cases
Customization, design and work optimization... a solution for every problem!
Ligeia operates in the IT sector as a provider of Marketing Automation services, development of software solutions, systems and data integration.
We are PipeDrive Expert Partner and we have in-depth knowledge and experience in integrating this CRM with other platforms and systems.
Icona (icona.it) is an Italian company, leader in the development of software for remote assistance, to which we have been offering support and consultancy for Marketing and Software development for many years.
Need to extend PipeDrive functionality by adding a complete order management process:
- creation of the order proposal;
- sending to the customer;
- acceptance/refusal by the customer.
In addition, implement the “LIVECARE” user interface (remote assistance application) and extend its functionality to improve the user experience.
Development of a web app (Order Manager) that integrates with PipeDrive using the available APIs.
Through the Order Manager, the salesman can:
- Create an order proposal to be sent to the customer directly from the PipeDrive CRM starting from a deal;
- Fill in the purchase proposal, through a dedicated web interface, retrieving the information (customer details, product list, …) automatically from the CRM;
- Automatic sending of the offer via email (using the integration with Amazon SES);
- Upon receipt of the email, the customer can: view, accept, pay (via PayPal or credit card) or refuse the offer.
For LIVECARE, on the other hand, the entire frontend has been redesigned to make the user experience more user friendly and engaging, and some parts of the Backend have been rewritten in the new PHP version.
- Node JS
- VueJS
- PipeDrive API
- PayPal API
- Amazon SES
- PHP
- REACT
Call Business (callbusiness.net) is a company present in the ICT sector that operates in the management of call center and outsourcing activities, in particular in teleselling and telemarketing activities.
- Contact data management (order of magnitude tens of millions) based on Excel sheets;
- Slowness, little practicality, limitations due to the size and software used.
Development of a web based platform with attached design and optimization of a database to be able to efficiently receive and manage data, to make research, aggregation, extraction and manipulation work quick and practical.
- PHP
- MySql 8
- HTML 5
- Bash shell scripting
We got on very well with Ligeia, we managed to achieve the results we had set ourselves.
We needed an application that would allow us to optimize the use of database DBs. The application, developed specifically for our needs, once the files (csv, excel or access type) have been imported, organizes the data in different sections: in the first you can see how many files have been uploaded, in the second section there the total number of names loaded, in the third the number of duplicate names (names that have the same data), the fourth section is for orphaned contacts (there is a reference data type CF and subsequently all the other data can be populated with further settings), the fifth section is dedicated to DNC numbers (those not to be contacted).
The advantages are not having to manually search for any duplicates, as the whole process is automated and therefore without the possibility of error, ensuring continuous updating and a high quality of our customer records.
SoftwareSupp (softwaresupp.com) is a brokerage company based in Poland, specializing in offering software services to international customers, making use of verified and selected collaborators. SoftwareSupp entrusted us with Direct Air (directair.co.uk), an English company that has been dealing with supplies and assistance in the compressed air industry since 1993.
Synchronize the Email Marketing Spotler (formerly Communigator) software with the PipeDrive CRM.
Main requests:
- Contact synchronization;
- Insertion in PipeDrive of potential leads generated through Spotler campaigns;
- Automatic creation on PipeDrive of activity follow ups for hot leads extracted from Spotler;
- Statistics generation starting from the data of the two platforms.
- Development of the backend integration system between the two platforms (PipeDrive and Spotler);
- By taking advantage of the webhooks and APIs offered by PipeDrive on the one hand and Spottler’s polling and API techniques on the other, it was possible to put contacts in a queue to allow synchronization;
- All other requirements have also been implemented through the use of the APIs offered by the two platforms.
- PHP framework Laravel
- PipeDrive REST API
- Spotler REST API
- Spotler SOAP ws
“SoftwareSupp and their expert helped us integrate two core systems for our day-to-day marketing, our CRM system and email marketing. This has helped with the efficiency of sales and marketing working together and giving both teams the complete oversight of prospect activity. The integration team were professional and very easy to deal with, no questions were too difficult or silly. I’m very happy to have ongoing support from SoftwareSupp.”
Emma Dolby, Marketing Manager at Direct Air.
This is the feedback left by the customer to SoftwareSupp for the work we have done.
Full article link: https://softwaresupp.com/blog/direct-air-case-study
Roca Collective
- Integrate PipeDrive with UPS courier shipping tracking information;
- Need to check the status of shipments in real time, having the UPS tracking code for each order available on PipeDrive.
Using the official APIs offered by UPS for shipment tracking, it was possible to implement a backend system, hosted on Amazon AWS, which allows you to cyclically check the status of shipments and update orders on PipeDrive.
- Amazon AWS
- UPS REST API
- PipeDrive REST API
- PHP
